REFUND POLICY
Last updated: July 2026
All sales are final - we do not offer refunds for change of mind. Where a refund is due (defective, damaged, or incorrect item), it is always issued back to the payment method the order was originally paid with - never to a different card, account, or third party. Read below for full eligibility, timelines, and how to request a return.
1. No Refunds for Change of Mind
All sales are final - we do not offer refunds for change of mind, ordering the wrong part by mistake, or simply no longer wanting an item. In these cases we offer an exchange only, subject to Section 2 below.
Refunds are issued only where the item received is defective, damaged in transit, or incorrect due to an error on our part.
2. Eligibility for Exchanges
Exchanges are accepted within 7 days of purchase provided the item is unused, undamaged, in its original packaging, and accompanied by valid proof of purchase (order confirmation, invoice, or receipt).
Products that have been installed, modified, or damaged after delivery are not eligible for exchange or refund. Electrical components and special-order items are strictly non-returnable, except where the item received is faulty or incorrect due to an error on our part.
3. How to Request a Return or Refund
Contact us via WhatsApp at +94 76 916 6540 or email info@defenderparts.lk with your order number, the reason for the return, and photos of the item if it arrived damaged or incorrect. Our team will confirm eligibility and provide instructions for returning the item before any refund is processed.
4. Refund Method - Original Payment Instrument
Where a refund is due (defective, damaged in transit, or incorrect item), it is credited back to the original payment instrument used to make the purchase - the same card or account the payment was initiated from - through our payment gateway, PayHere. Refunds cannot be redirected to a different card, bank account, e-wallet, or third party.
For orders paid via bank transfer, refunds are returned to the same bank account the payment was sent from. For Cash on Delivery (COD) orders, refunds are issued via bank transfer to an account held in the customer's name.
5. Processing Time
Once a returned item is received and inspected, approved refunds are processed within 2-3 working days. For card payments, the refunded amount may take additional time to appear on your statement depending on your issuing bank's own processing timelines - this is outside our control.
6. Non-Refundable Charges
Original delivery/shipping charges are non-refundable unless the return is due to an error on our part (wrong item shipped, item damaged in transit, or defective product). Return shipping costs for buyer-error exchanges (wrong part ordered, change of mind) are the responsibility of the customer.
7. Order Cancellations
Orders may be cancelled free of charge before dispatch. If payment has already been captured for a cancelled order, the full amount is refunded to the original payment method as described in Section 4 above.
8. Related Policies
This Refund Policy should be read together with our Terms & Conditions and Fitment Disclaimer, which set out additional detail on order acceptance, fitment responsibility, and warranty coverage.